ENIGMA 360°

Questions and answers

The questions businesses ask us most, by product.

ENIGMA Voice Bot

What does ENIGMA Voice Bot do?

It calls the leads in your file and answers inbound calls. After every call it rates the lead from 1 to 5, writes a summary and keeps the transcript and the recording.

How do I train the bot?

You write in ordinary words what the business does, an opening line, a script, questions and answers, what makes a call a lead and what it must never say. There is a separate training for outbound and for inbound calls.

How do I load leads?

Upload an Excel (xlsx) or CSV file with a phone column. The system finds the phone and name columns by itself, never loads a number twice, and keeps for each file the day it was loaded and how much of it was already called.

What do the reports show?

Calls, answer rate, qualified leads, conversion and minutes, for any range of dates, by campaign, by bot and by hour of the day. You can print, save as PDF and export every call.

Which languages does the bot speak?

English and Hebrew. Another language can be added as custom development.

How do I pay?

You buy packages of minutes from inside the system. Outbound and inbound calls use the same minutes, counted per started minute.

ENIGMA WA Sender

What does ENIGMA WA Sender do?

It sends WhatsApp messages to your customers from your own number: scheduled campaigns, several wordings of a message, images and files, and a bot that answers enquiries.

Do I need a new phone number?

No. You connect a number that already works on WhatsApp by scanning a QR code, the same way you open WhatsApp Web.

Is this the official WhatsApp API?

No. The system links to your WhatsApp account as a linked device. It is an independent product, not affiliated with WhatsApp or Meta.

What happens when a customer asks to be removed?

Anyone who writes "stop" is removed and gets no more messages from your account.

ENIGMA CRM

What is in ENIGMA CRM?

Lead and customer management, marketing, communication channels and an AI assistant, in one system in English or Hebrew.

How do the products connect?

The CRM is the center. The WhatsApp sender and the voice bot are separate systems with their own sign-in, and can be used alone or together with the CRM.

Can I get custom development?

Yes. Connections to your systems, special reports, a voice of your own and more languages are built as custom development, by quote.

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