Solutions for retail and pharmacy chains
In a chain with dozens of locations, hundreds of suppliers and thousands of transactions a day, money leaks wherever there is no control. We build systems that check every dollar, from card processing to the supplier invoice.
Sample loyalty club call
Retail and pharmacy chains: what the bot solves
Money that never arrives from card processing
Transactions that weren't settled, wrong fees and missing refunds. Every transaction is checked against the card processor and the bank.
Supplier invoices
Duplicate charges, prices that don't match the order and goods that were never delivered.
Customers who don't come back
A large loyalty club that never gets a personal touch. A voice bot and WhatsApp bring them back.
What we check
Each system handles one area and can run on its own.
- Card reconciliation: every transaction against the card processor and the bank
- Suppliers: purchase order against delivery note against invoice
- Inventory: counts by scanning with a phone, compared with your system
- Loyalty club: outreach to inactive customers with a tailored reward
What you get
A score for every lead
Every call gets a score from 1 to 5. Leads scored 4 and 5 are your hot leads, and they go to the top of the list.
Summary, transcript and recording
Every call is saved with a short summary, the full transcript and the recording, so you can hear exactly what was said.
Everything in the CRM
The lead goes into ENIGMA CRM with its source, stage and history. From there you follow up on WhatsApp, by email or by phone.
How it works for you
Start with an audit
A card reconciliation audit for the period and locations you choose.
Get a findings report
Every gap with the exact amount, and a file ready for a refund claim.
Expand to ongoing control
And to more systems: suppliers, inventory and your loyalty club.
Good to know
The systems connect to the chain's existing reports and systems, without replacing your card processor or POS system. Every connection is custom-built.
Common questions
Do we need to replace our POS system?
No. We work with the reports and data the chain already has.
Can we start with card reconciliation only?
Yes. Most chains start with one audit and expand after they see results.
Can the service also be offered to the chain's suppliers?
Yes. You can set up a model where the chain offers these services to its suppliers and franchisees.
Want to hear the bot talk about your business?
Open an account, upload a script and a lead file, and hear a real call before you start a campaign.
Open an account About the Voice BotGuides worth reading
- Credit card reconciliation for business: how to make sure all your money reached the bank
- AI agents for business: what they do and how to put them to work
- Recording and transcribing sales calls