Voice bot for logistics and delivery
Most calls to a delivery company's call center are the same question: when will it arrive? The bot answers it, schedules delivery windows and confirms addresses, so your team is free for the real problems.
Sample delivery scheduling call
Logistics and delivery: what the bot solves
A call center flooded with status questions
The same question hundreds of times a day. The bot answers it right away.
Failed deliveries
A customer who isn't home costs money. Scheduling ahead saves a second trip.
Inaccurate addresses
The bot confirms the address and details before the driver heads out.
What the bot covers on the call
You write the questions. The bot asks them one by one, listens to each answer and responds to it.
- When the customer prefers to receive the delivery
- Whether the address and details are correct
- Whether there are special delivery instructions
- Whether the customer needs to speak with a representative
What you get
A score for every lead
Every call gets a score from 1 to 5. Leads scored 4 and 5 are your hot leads, and they go to the top of the list.
Summary, transcript and recording
Every call is saved with a short summary, the full transcript and the recording, so you can hear exactly what was said.
Everything in the CRM
The lead goes into ENIGMA CRM with its source, stage and history. From there you follow up on WhatsApp, by email or by phone.
How it works for you
Connect your delivery list
Upload a file or connect your system through an API.
The bot calls and schedules
During the hours you set, from your company's number.
Everything is updated
The scheduled window and the customer's notes go back to your system and to the driver.
Good to know
The connection to your delivery management system is custom-built, based on that system's API.
Common questions
Can the bot answer inbound calls about delivery status?
Yes, when it is connected to your delivery data. Without that connection, it logs the request and passes it to your call center.
Can we send a WhatsApp update instead of a call?
Yes. You can combine them: a WhatsApp message first, and a call only to customers who didn't confirm.
Does this work for a small company?
Yes. You can start with delivery scheduling only and expand from there.
Want to hear the bot talk about your business?
Open an account, upload a script and a lead file, and hear a real call before you start a campaign.
Open an account About the Voice BotGuides worth reading
- AI receptionist for small business: a virtual assistant that answers every call
- Cloud phone systems for business: what they are and when they pay off
- WhatsApp bots for business: what they do, when they help and when they get in the way