You train the bot yourself, in plain words
A voice bot is as good as what it was told. In ENIGMA Voice Bot the training is a form you fill in and change whenever you want, one for the calls the bot makes and another for the calls it answers.
Outbound training
What you write
Each field answers one question the bot will have during a call.
About your business
What you sell, to whom and where. The bot answers from here.
Opening line
The first sentence the person hears.
Script and instructions
The order of the call, the questions to ask and how to handle objections.
What makes a call a lead
The conditions for a high score. This is what the rating is built on.
Never say or promise
Prices, commitments and subjects the bot must stay away from.
Questions and answers
Up to 50 pairs for the questions people really ask.
Where the bot leads the call
Each bot has one goal, and the script is written toward it.
- Qualify and transfer to a person
- Take details for a call back
- Answer questions
- Book an appointment
Several bots, each with a voice
Build a bot for every product or campaign, for outbound and for inbound apart, and choose the voice of each one.
- A new bot in one click
- Outbound and inbound never mix
- A voice of your own can be built from a recording, on request
How it works
Fill in the training
Start with the business, the opening line and what makes a lead.
Run a small campaign
A short list is enough to hear how the bot talks.
Read, listen and improve
Open the transcripts, find where the call went wrong and change the script.
Good to know
Managers train the bot; agents do not see the training screens. A booked appointment is taken as details in the call; writing it into your calendar, connecting your CRM and another language are custom developments by quote. The bot speaks English in the United States system and Hebrew in the Israeli one.
Questions people ask
Do I need a developer?
No. The training is written in plain words, in a form.
How long can the script be?
Up to 20,000 characters, beside the description of the business and the questions and answers.
Can you write the script for me?
Yes. A script written for you is one of the custom developments, by quote.
Should the bot say it is a bot?
We recommend an opening line that says so. In some places the law requires it.
Voice Bot
A voice agent that calls the leads in your file, answers your incoming calls and rates every lead from 1 to 5, with a recording and a transcript.
Open an account How it worksIn this system
Guides on this subject
- AI voice bot for business: what it is, how it works and who it fits
- Lead qualification calls: how to filter leads without wasting your sales team's time
- AI receptionist for small business: a virtual assistant that answers every call
- How to write a script for a voice bot: opening, questions, objections
- What an AI voice bot costs: what the price is made of and how to work out if it pays
- The rules of automated calling: what to know before outbound calls with an AI voice bot