Voice bot for collections
Most collection calls sound the same: a reminder, a question about when the payment will be made and a request for a payment link. The bot makes those calls to your whole list, sends a payment link and passes to an agent only the cases that need personal attention.
Sample payment reminder call
Collections and collection agencies: what the bot solves
Lots of similar calls
Agents spend the day on reminders that repeat themselves.
Debts that go stale
Every day without a call lowers the chance of collecting.
You need a record
In collections you need to know exactly what was said and when. Every call is recorded and transcribed.
What the bot asks on the call
You write the questions. The bot asks them one by one, listens to the answer and responds to it.
- Whether the customer is aware of the balance
- When they plan to pay
- Whether they want a payment link now
- Whether they are asking for a payment plan or installments, which goes to an agent
What you get
A score for every lead
Every call gets a score from 1 to 5. Leads scored 4 and 5 rise to the top of the list.
Summary, transcript and recording
Every call keeps a short summary, the full transcript and the recording, so you can hear exactly what was said.
Everything in the CRM
The lead goes into ENIGMA CRM with its source, stage and history, and you continue from there on WhatsApp, email or phone.
How it works for you
Set up a script
What the bot says, what it is allowed to offer and when it hands off to an agent.
Upload a list
A file with name, phone and amount. Calls go out from your number.
Agents get only the exceptions
Anyone who paid is marked, and anyone who asked for an arrangement goes to an agent with a summary.
Good to know
Debt collection is subject to strict rules, including the hours you may call and how you may address the debtor. Have an attorney review the script and the rules before you start.
Common questions
Can the bot send a payment link?
Yes. The bot sends a link on WhatsApp during or after the call, and the payment is recorded in the CRM.
What happens when the customer is angry or argues?
The bot stays polite, does not argue and hands the call to an agent with a summary of what was said.
Is every call documented?
Yes. Every call is saved with a recording, a transcript and a summary.
Want to hear the bot talk about your business?
Open an account, upload a script and a lead file, and hear a real call before you start a campaign.
Create an account About the Voice BotGuides worth reading
- The best time to call leads: how to find the hours when people pick up
- Lead scoring from 1 to 5: a simple method any sales team can use
- The rules of automated calling: what to know before outbound calls with an AI voice bot