Voice bot for clinics and treatment centers
Your front desk is busy with the patients in the office, and the people who filled out a form on your website are left waiting. The bot calls back every inquiry, finds out what the patient needs and hands your staff a clear appointment request.
Sample call with a treatment center inquiry
Clinics and treatment centers: what the bot solves
Website inquiries left waiting
The bot calls back every inquiry during the hours you set, not only when the front desk is free.
Patients who did not come back
Calls to returning patients about follow-up care, a routine checkup or a new service.
An overloaded front desk
Your staff gets clear requests with a name, the need and a preferred time, instead of calling everyone.
What the bot asks on the call
You write the questions. The bot asks them one by one, listens to the answer and responds to it.
- Who the appointment is for and the reason for the visit, in the patient's own words
- Whether there is a referral or insurance, if that matters for your practice
- Preferred days and times
- Whether to follow up with an exact time by phone or on WhatsApp
What you get
A score for every lead
Every call gets a score from 1 to 5. Leads scored 4 and 5 rise to the top of the list.
Summary, transcript and recording
Every call keeps a short summary, the full transcript and the recording, so you can hear exactly what was said.
Everything in the CRM
The lead goes into ENIGMA CRM with its source, stage and history, and you continue from there on WhatsApp, email or phone.
How it works for you
Write down what your center offers
Your services, your locations and what to say about each one.
Upload inquiries or a patient list
Only people who left their details or gave their consent.
Your staff books the appointment
With every detail from the call in front of them.
Good to know
The bot does not give medical information, does not diagnose and does not recommend treatment. It collects the request and passes it to your staff. Connecting to your clinic's scheduling calendar is done together with our team. Your clinic is responsible for patient consent and for the calling rules.
Common questions
Can the bot book an appointment directly in the calendar?
By default it creates a clear request that your staff books from. A direct connection to your clinic's scheduling calendar is built together with our team, based on the system you use.
What if the patient asks a medical question?
The bot says a staff member will call back with an answer and writes the question in the summary. It does not answer medical questions.
Can the bot also answer inbound calls?
Yes, it can answer inbound calls too. Read about it in the guide AI receptionist for small business.
Are the calls recorded?
Every call is recorded, transcribed and saved in your clinic's account.
Want to hear the bot talk about your business?
Open an account, upload a script and a lead file, and hear a real call before you start a campaign.
Create an account About the Voice BotGuides worth reading
- AI receptionist for small business: a virtual assistant that answers every call
- How to write a script for a voice bot: opening, questions, objections
- AI voice bot for business: what it is, how it works and who it fits