ENIGMA 360°
Voice Bot
Voice Bot

A receptionist that answers every call, at any hour

A call that nobody answers is a customer who called someone else. The bot answers on your number, talks from what you taught it, takes the details and passes the caller to a person when they ask for one.

What the bot does on a call

You choose where the bot leads the call when you train it.

Answers questions

Hours, services, prices and whatever else you wrote in its training.

Takes details

The name, the number and the reason of the call, for a call back.

Qualifies the caller

Asks your questions and scores the call from 1 to 5.

Transfers to a person

To an extension, a ring group or a phone number, when the caller asks for one.

A bot for each number

Each of your numbers has a label and the bot that answers it.

New callers are kept

A caller who was not in your lists is added to a list of inbound callers.

Training of its own

Calls the bot answers are not like calls it makes. Inbound has a separate training: the opening line, what the business does, questions and answers, and what the bot must never say or promise.

  • Up to 50 questions and answers
  • A voice chosen for each bot
  • Several inbound bots for several numbers

Everything is documented

The inbound report shows the calls per day and the busiest hours, with the score, the summary, the transcript and the recording of every call.

  • Any range of dates
  • By phone number and by bot
  • Lists of what needs you now
  • Print, save as PDF or export

How it works

  1. Ask for a number

    We assign a phone number to your account.

  2. Train the inbound bot

    What it says when it answers and where it leads the call.

  3. Set the transfer

    Where a caller who asks for a person is passed.

Good to know

Phone numbers are assigned by our team after you ask for one, and a transfer into your phone system is connected together with us. Inbound and outbound calls use the same minutes. A customer who ordered outbound calls only does not see the inbound screens.

Questions people ask

Does the bot answer at night and on weekends?

Yes. The bot answers every call on your numbers at any hour.

Can it use my existing business number?

The bot answers on the number we assign to your account. Connecting it to your own phone system is done together with our team.

What does the caller hear first?

The opening line you wrote in the inbound training.

How do I know who called?

Every call is in the report with its summary and recording, and a new caller is added to your leads.

Voice Bot

A voice agent that calls the leads in your file, answers your incoming calls and rates every lead from 1 to 5, with a recording and a transcript.

Open an account How it works

In this system

Voice BotA voice agent that calls the leads in your file, answers your incoming calls and rates every lead from 1 to 5, with a recording and a transcript.Outbound callsLead qualification calls, made by a voice agentLead ratingEvery lead gets a score, and you see whyBot trainingYou train the bot yourself, in plain words

Guides on this subject

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