A WhatsApp bot that answers only from what you told it
Each line gets its own box: what the business does on that line, and how the bot should talk. A sales line answers about sales, a service line about service. When you answer a customer yourself, the bot keeps quiet.
A bot reply on one of your lines
What you set
No flow charts and no code. You write, the bot answers.
What the bot answers
Up to 8,000 characters for each line: services, prices, hours, answers to the usual questions.
How the bot talks
The tone and the style of each line, in your words.
Who it answers
Everyone who writes to you, or only the people in your contacts.
Answering hours
From which hour to which hour the bot answers.
Quiet when you step in
When you answer a customer yourself, the bot stays silent with them for half an hour, an hour, 3, 12 or 24 hours.
On and off
One switch for the whole account, and a tick for each line.
It knows its limits
The bot introduces itself as an automatic assistant. It answers text messages, does not answer in groups, and does not answer a person who asked to be removed.
- One answer for several messages sent in a row
- A ceiling on answers to one person in an hour
- For a question it has no answer to, it says a person will get back
Read what customers asked
The latest bot conversations are shown in the panel, and all of them download to a spreadsheet by a range of dates: date, hour, line, phone, name, who wrote and the message.
- A log of the bot conversations
- Download by date range
- Line by line, so each service is read apart
How it works
Write what the bot knows
A description for each line you want it to answer on.
Choose who and when
Everyone or contacts only, and the hours.
Switch it on
The bot starts answering, and you read the conversations whenever you want.
Good to know
Each bot answer uses one credit, and an answer that was not sent is not charged. Every plan includes 100 credits for each month, and more can be bought in packs that do not expire at the end of the month. When the credits run out the bot stops answering until you add more.
Questions people ask
What does the bot say when it does not know?
It answers only from what you wrote. If the question is not covered, it says a person will get back to the customer.
Can each line have a different bot?
Yes. Each line has its own description and its own way of talking, and you choose on which lines the bot answers.
Does it answer voice messages or pictures?
No. The bot answers text messages.
Will it talk over me?
No. When you answer a customer yourself the bot is silent with that customer for the time you set.
WA Sender
Send a campaign from your own number to your whole customer list, see who received and read it, and let a bot answer the replies.
Start now PricingIn this system
Guides on this subject
- WhatsApp campaigns without getting blocked: the rules that protect your number
- WhatsApp bot for business: what it does, when it helps and when it gets in the way
- CRM for small business: what you really need, and what only complicates things