A voice bot for booking appointments and meetings
Booking appointments by phone is repetitive work: "When works for you?", "We have Tuesday at ten", "Great, you're booked." A voice bot makes these calls, sends a reminder the day before, and handles cancellations, so the calendar fills up and your front desk is freed up.
What the bot does
- Calls customers or leads and offers open time slots.
- Answers inbound calls from customers who want to book.
- Sends a reminder before the appointment, by call or on WhatsApp.
- Handles cancellations and rescheduling.
- Records every appointment on the customer's card.
Connecting to your calendar
For the bot to offer real time slots, you connect it to the calendar you work with, such as Google Calendar or an existing scheduling system. The connection is built around your system. Without a connection, the bot can collect the preferred time and pass it on for approval.
Who it fits
- Medical and dental clinics and practices.
- Beauty salons and treatment studios.
- Consultants and service providers who book meetings.
- Offices that invite customers to an introductory meeting.
How to reduce no-shows
A reminder the day before, with the option to confirm or cancel on the call, lets you fill an open slot instead of losing it. See also AI receptionist.
Questions and answers
Does the bot work with my scheduling system?
In most cases it can be connected through an API. The connection is custom-built.
Can a customer cancel an appointment on a call with the bot?
Yes, and the bot can offer another time right away.
Do reminders go out as a call or a message?
Either one: WhatsApp first, and a call to anyone who has not confirmed.
See it work on your own leads
ENIGMA Voice Bot calls the leads from your file, scores each one from 1 to 5, and keeps the recording and transcript of every call.