Phone surveys with a voice bot
A phone survey run by agents is expensive and slow, and an email survey gets few replies. A voice bot calls the whole list, asks the questions in a natural conversation and returns a report with every answer, including what people said in their own words.
Surveys that fit a bot
- Satisfaction after a service visit, an installation or a delivery.
- Customer feedback on a new product.
- Lost-customer surveys: why they stopped.
- Short market research before a launch.
The value of open questions
In a written survey, people tick a number and move on. On a call, they explain. The bot asks "why?" and records the full answer, and every call is transcribed and summarized. You get both the scores and the reasons behind them.
How to build a good survey
- Three to five questions, no more.
- An opening that says who is calling and how long it will take.
- At least one open question.
- A polite way to decline and end the call right away.
Rules
Call your own customers, at reasonable hours, and respect anyone who asks not to be called again. See automated dialing and the law.
Questions and answers
How do I get the results?
Every call is saved with a transcript and a summary, and you can export the answers to a report.
What if someone does not answer?
You can set a retry at a different time.
Can the bot ask different questions based on the answer?
Yes. The bot follows what was said, like a normal conversation.
See it working on your own leads
ENIGMA Voice Bot calls the leads in your file, rates each one from 1 to 5 and keeps the recording and the transcript of every call.